Information receivedParcel receivedIn deliveryDelivered
Hmm. This tracking number can’t be found in our system.
This could be happening for a few reasons:
We haven’t received the information from the shipper. Sometimes, it’ll take a few hours between your order confirmation on the shipper’s website and the receipt of the shipment’s information in our system.
The tracking number is over 3 months old.
The tracking number doesn’t start with a series of letters followed by a series of numbers, for example DRNFLY000000000001.
If the problem hangs around, please contact the merchant you purchased the item from for assistance.
{
"0": {
"label": "Data received",
"short_label_en": "Information sent by shipper",
"long_label_en": "The shipper has shared the package information with us, but the package is on its way to our depot."
},
"10": {
"label": "Shipment damaged and undeliverable",
"short_label_en": "Package damaged and undeliverable",
"long_label_en": "We’re sorry for your trouble. Please contact the merchant for the next steps."
},
"105": {
"label": "Parcel Received",
"short_label_en": "Package received at the depot",
"long_label_en": "Good news! Your package has been received at our depot. We’ll get it out for delivery shortly. "
},
"106": {
"label": "NA",
"short_label_en": "Tracking error",
"long_label_en": "Bear with us - we're improving our tracking. This status will be available shortly. "
},
"107": {
"label": "NA",
"short_label_en": "Tracking error",
"long_label_en": "Bear with us - we're improving our tracking. This status will be available shortly. "
},
"108": {
"label": "NA",
"short_label_en": "Tracking error",
"long_label_en": "Bear with us - we're improving our tracking. This status will be available shortly. "
},
"151": {
"label": "In transit (between stations)",
"short_label_en": "Package in transit",
"long_label_en": "Your package is currently on its way to the final sorting centre. Stand by."
},
"155": {
"label": "NA",
"short_label_en": "Tracking error",
"long_label_en": "Bear with us - we're improving our tracking. This status will be available shortly. "
},
"300": {
"label": "Loaded",
"short_label_en": "Package out for delivery",
"long_label_en": "The package is on its way! We’ll get to your door between 7 a.m. and 10 p.m., 7 days a week."
},
"590": {
"label": "First delivery attempt / REASON",
"short_label_en": "Delivery attempt",
"long_label_en": "We tried to deliver your package. The good news is, it'll automatically be rescheduled for delivery on the next business day."
},
"592": {
"label": "Second delivery attempt / REASON",
"short_label_en": "Delivery attempt",
"long_label_en": "We tried to deliver your package. The good news is, it’ll automatically be rescheduled for delivery on the next business day."
},
"595": {
"label": "Incorrect address",
"short_label_en": "Delivery address not found",
"long_label_en": "Our local team will soon process the package to get you sorted. "
},
"596": {
"label": "Customer refused delivery",
"short_label_en": "Delivery refused by the customer",
"long_label_en": "We’re sorry for the trouble. Please contact the merchant for the next steps."
},
"599": {
"label": "À traiter // To intercept",
"short_label_en": "Special delivery instructions",
"long_label_en": "We’ve noticed you have some special delivery instructions. Your package will be processed with these shortly."
},
"600": {
"label": "Delivered - Signature",
"short_label_en": "Package delivered with signature ",
"long_label_en": "Your package was delivered and signed for. If the signature on the delivery confirmation email isn't yours or someone you authorised, please contact the merchant for assistance."
},
"601": {
"label": "Delivered - No Signature",
"short_label_en": "Package delivered without signature ",
"long_label_en": "Your package can be delivered without a signature in a secure location. If you don’t recognise the picture attached to the delivery confirmation email, please contact the merchant for assistance."
},
"607": {
"label": "Manipulation error",
"short_label_en": "Status error",
"long_label_en": "Sorry for the trouble. The delivery driver entered a delivery status by mistake. Your package will be processed at the warehouse and put back for delivery shortly."
},
"610": {
"label": "Returned to warehouse ",
"short_label_en": "Package returned to warehouse",
"long_label_en": "Your package has been returned to the warehouse. It’ll automatically be rescheduled for delivery on the next business day."
},
"615": {
"label": "Customer Service (CS)",
"short_label_en": "Package in processing",
"long_label_en": "Your package is being processed by our local team. We'll update you with more details shortly."
},
"650": {
"label": "Available for pickup",
"short_label_en": "Package available for pickup at the warehouse",
"long_label_en": "Please contact us if you haven't already received the warehouse address to pick up the package."
},
"660": {
"label": "Held by carrier",
"short_label_en": "Package in processing",
"long_label_en": "The package is being processed by our local team. More information will be available shortly."
},
"825": {
"label": "To be returned to client",
"short_label_en": "Undeliverable package being returned to the merchant",
"long_label_en": "The package was undeliverable and will be returned to the sender. Please contact the merchant for the next steps."
},
"850": {
"label": "Returned to client",
"short_label_en": "Undeliverable package being returned to the merchant",
"long_label_en": "The package was undeliverable and will be returned to the sender. Please contact the merchant for the next steps."
},
"860": {
"label": "Lost by carrier",
"short_label_en": "Package lost in transit",
"long_label_en": "We’re sorry for your trouble. Please contact the merchant for the next steps."
},
"1000": {
"label": "Cancelled",
"short_label_en": "Delivery cancelled by the merchant",
"long_label_en": "We’re sorry for your trouble. Please contact the merchant for the next steps."
}
}
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Our team is working on launching a return pick-up service and needs your help!
We’d love to hear your opinion!
The survey should only take 1 minute, and your responses are completely anonymous.
By taking this survey, you will help us create a service that prioritizes your experience and needs.
According to your agreement with the merchant, your package may be left in a safe spot by the delivery driver.
If there’s no secure place to leave the package at the delivery address, it’ll be returned to the warehouse and delivered the next business day.
Sure thing! To change the delivery date, please contact us with the tracking number of your package and the new date you would like your package delivered.
You’ll usually find your tracking number on the merchant website where you made your purchase. Make sure to also check the confirmation email you got when your order shipped.
You can see the latest shipping status of your package at any time of day or night, right here on our tracking page.
Keep in mind our Customer Service people can only see the same information as you. They won’t know more than what you see on the tracking page.
If you signed up to get notifications, you’ll get an email when your package is due to arrive on your doorsteps within the next three hours.
