Your satisfaction is important to us
Shipment tracking (9)
You can see the latest shipping status of your package at any time of day or night, right here on our tracking page.
Keep in mind our Customer Service people can only see the same information as you. They won’t know more than what you see on the tracking page.
If you signed up to get notifications, you’ll get an email when your package is due to arrive on your doorsteps within the next three hours.
This might happen if:
- The shipper hasn’t notified us of the shipment. Sometimes, we might get the information in our system a few hours after you placed your order on the shipper’s website.
- The tracking number doesn’t start with a series of letters followed by a series of numbers, for example, DRNFLY010101010101.
- The tracking number is more than three months old. It’s past its use-by date.
You’ll usually find your tracking number on the merchant website where you made your purchase. Make sure to also check the confirmation email you got when your order shipped.
Not a problem! You can change the delivery address to anywhere within the region we deliver. Please contact us with the tracking number of your package and the new address to make the change.
Keep in mind that address changes are done manually and could cause a slight delay in your delivery. Also, please note that we are unable to deliver to P.O Boxes.
For now, this option isn’t available, sorry.
According to your agreement with the merchant, your package may be left in a safe spot by the delivery driver.
If there’s no secure place to leave the package at the delivery address, it’ll be returned to the warehouse and delivered the next business day.
We’re sorry for your trouble. Our estimates are based on the delivery driver’s schedule, but they might have gotten a little behind on their deliveries for the day.
We’d ask you to kindly check the latest status of your package on our tracking page. If it shows your package is still out for delivery, it'll be delivered shortly.
This means we attempted to deliver your package, but had no luck.
This could’ve been because:
- We couldn’t access the front door
- We didn’t have the access code for the door
- Your company was closed for business
- There wasn’t a safe place to leave the package
If you were out and about, we’ll try delivering your package on the next business day. You don’t need to do anything for now—we’ll be back soon!
At Dragonfly, we continually review and improve our measures to prevent package theft and give our customers the highest-quality service.
Our intelligent notification system sends each consumer a personalised notification when their package is scheduled for delivery within the next three hours. This helps customers be ready or ask a neighbour to accept their package.
If a customer doesn’t receive their package, we suggest they make a claim with the merchant who they bought the item from. In all cases, Dragonfly will work with both buyers and merchants to resolve any situation.
Pickups are by appointment only, between 9am and 6pm.
To schedule a pickup, please contact us with your package tracking number. An employee at our delivery center will then send you a confirmation as soon as the package is ready for pickup.
The confirmation email you got shows the address and hours of operation of your nearest delivery center. Your package will be held there for seven days.
You’ll be asked to show our confirmation email and proof of ID when you come to get your package.
Our delivery hours are 7 a.m. to 9 p.m. AEST, seven days a week.
If your package wasn’t delivered to you in person, you should’ve gotten a delivery photo by email. If not, our Customer Service team can send you proof of delivery.
For security and privacy reasons, Dragonfly doesn’t know the contents or the value of packages delivered. If you didn’t receive your package, you’d be best off making a claim with the merchant who you bought the item from.
We’re so sorry this happened. We continually review and improve our measures to prevent package theft and give you the highest-quality service.
For security and privacy reasons, Dragonfly doesn’t know the contents or the value of the packages delivered. If you didn’t receive your package, you’d be best off making a claim with the merchant who you bought the item from.
We’re really sorry to hear that. For security and privacy reasons, Dragonfly doesn’t know the contents or the value of packages delivered.
If the contents of your package are damaged and unusable when you get them, you must make a claim with the merchant who you bought the item from.
If your package wasn’t delivered to you in person, you should’ve received a delivery photo by email. If not, our Customer Service team can send you proof of delivery.
For security and privacy reasons, Dragonfly doesn’t know the contents or the value of packages delivered. If you don’t recognise the location of the package in the photo and you haven’t been able to get hold of it, you must make a claim with the merchant who you bought the item from.
Due to COVID-19, our deliveries are now contactless. You'll no longer need to worry about signing on to our independent delivery contractors’ devices according to social distancing measures. Independent delivery contractors will sign N / A (Not available) once they've made sure your package has gotten to where it's going and is in safe hands.
Some drivers like to call to make sure you’re available to get your package or to ask about your delivery preferences.
Simply click on the “Unsubscribe” link at the bottom of the email you got.
You received an email because you recently ordered an item from an online merchant who contracted Dragonfly to deliver it.
You can unsubscribe from notifications by clicking the link at the bottom of the email.
If you've been sent a suspicious email, call, or text message that looks like it's come from Dragonfly, take the following precautions:
Report the e-mail as 'junk' or 'phishing' from your e-mail provider
Forward the email to email@example.com
Delete the e-mail
Rest assured, we'll never request payment or personal information in exchange for your delivery.
Sometimes, people take advantage of our name and services in a series of email scams, otherwise known as “Phishing”. We recommend you to be wary of these types of emails and never give out personal information. You can generally spot phishing emails by looking for design flaws, misspellings, and odd requests.
We're committed to protecting your information by securing our network and taking all necessary precautions so you won't need to worry about anything. Feel free to get in touch if you've got any questions about the legitimacy of an email.
About us (6)
Our Customer Service representatives are available from 8:00 a.m. to 9:00 p.m. (AEST) Monday to Friday, and 8:00 a.m. to 7:00 p.m. (AEST) on Saturdays and Sundays.
An e-commerce delivery service, we specialise in on-time deliveries for customers. Quick, reliable and customised delivery solutions driven by a unique technology platform.
What that really means is, we’re first to your door. With a growing footprint in Australia, your packages get to where they need to be; fast.
Dragonfly's mission is to give our customers the most reliable, responsive home delivery service. To do this, we use route optimization technologies to minimize our delivery partners’ travel time from one delivery to the next.
Since the number of packages to be delivered varies greatly from one distribution center to another, our delivery partners aren’t assigned quotas. Our only goal is customer satisfaction.
We work with some of the heavy hitters as well as thriving small businesses in Australian and abroad.
As e-commerce and home delivery continue to grow, we’re continually working to develop partnerships with small and medium-sized businesses to give consumers a superior shopping experience.
At Dragonfly, our clients' parcels are delivered by independent contractors and their drivers. You can visit the Independent Delivery Contractors (IDC) page to find out more.
If you would like to submit your information to become an IDC, the form is on the bottom of our Independent Delivery Contractors (IDC) page.
Still looking for the answer to your question? Please contact us, we're happy to help.