Support
Need help?
You can check the latest status of your parcel anytime on our tracking page.
Keep in mind that our customer service agents have access to the same information as you, so they won't have any additional details beyond what you see on the tracking page.
If you're signed up for our email notifications, you'll receive an email when your parcel is estimated to be delivered to your door within the next three hours.
This means that we weren't able to deliver your order today.
This may be because:
- Your front door was inaccessible
- The driver wasn't able to complete their route today
- There was no safe place to leave the parcel
- The delivery driver wasn't able to find the parcel
We’ll try to deliver your parcel on the next business day.
We offer contactless service, which means you aren’t required to sign for your parcel upon delivery in most cases.
Your delivery driver will sign “N/A” (Not available) once your parcel has been delivered to a safe location.
If your parcel wasn't handed to you directly, you should have received a photo of the delivery via email.
If you don’t recognize the drop-off location in the photo and you’re unable to retrieve your parcel, give us a call at 1800 568 909 so we can sort this out for you.
For security and privacy reasons, Dragonfly does not know the contents or value of the delivered orders.
If you have received a suspicious email, call, or text message which appears to have originated from Dragonfly, we recommend you take the following steps:
- Report the email as junk or phishing to your email provider
- Forward the email to report-fraud@dragonflyshipping.com
- Delete the email
Please be aware that we never request payment or personal information in return for your delivery.
Occasionally, people take advantage of our name and services in a series of email scams known as “phishing.” We urge our customers to be vigilant of such emails and to never respond with any personal information. A good way to recognize phishing emails is through design flaws, misspellings, and unusual requests.
We are committed to protecting your information and are taking all the necessary precautions to protect the security of our network. Please don’t hesitate to contact us if you have questions regarding the legitimacy of an email.
If the contents of your parcel are damaged or there's something missing from your order, please reach out to the merchant you placed your order with originally and file a claim.
For security and privacy reasons, Dragonfly doesn’t know the contents or the value of the delivered parcels.
Couldn’t find an answer to your question?
Here's how to reach us.
We try to answer every support ticket within 72 hours of receipt. For the quickest answer, please refer to our FAQ.