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Choosing the right last-mile delivery partner in 2025
At Dragonfly we know that a breakdown in the delivery supply chain can have disastrous effects on a company at any time. It’s especially true during universally busy periods when customer expectations run high. Efficient, effective and timely delivery logistics are crucial to retaining customers and building brand loyalty.
Most online retailers and e-commerce shops experience fluctuations in demand throughout the year due to changing shopping habits. But for virtually all retailers, the mid-to-late December holiday and year-end periods always bring greater demand and often shine a defining spotlight on delivery logistics.
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Delivery network that never sleeps
Dragonfly provides seven-day-a-week delivery from 8 am to 10 pm, with a network of strategically located delivery stations.
Hands-on tech
Dragonfly has long prided itself on its technological prowess, a corporate skill set that has powered the company’s success as a last-mile delivery specialist. That technological ability is found on virtually every level at which we operate – from the ease with which we can integrate IT infrastructure for our clients, to the advanced sorting technologies we have implemented in our hubs, to the tailored route optimization technologies we have developed.
Relying on logistics technology and the data-driven insights it provides, we build exceptional capacity into our delivery network, allowing us to deliver hundreds of thousands of e-commerce packages in a single day.
Managing capacity
To better manage our delivery network, we've created a "Control Tower", a team of experts at the center of our operations dedicated to supporting our delivery stations in real-time, predicting network capacity, and ensuring smooth communication across our operations. By tackling logistical challenges before they happen, we are able to stay one step ahead of our deliveries and client commitments.
Customer loyalty: a virtuous circle
“We view customer loyalty as the gift that keeps on giving,” says Butler. “That holds true whether we’re helping our clients earn the loyalty of their own customers. Whether we’re working to make our delivery business more environmentally sustainable. Or whether we are going the ‘extra mile for the last mile’ to convince our clients that we’re the best equipped to meet their needs in 2025 and for many years to come. We succeed when we help our clients succeed on their own terms. It’s a very direct correlation that should leave no question in the minds of potential clients – we’re in business for them, and we’re here for the long haul.”