Privacy Policy

1. Introduction and Scope

This Privacy Policy (the "Policy") outlines how Dragonfly Shipping PTY Ltd and its affiliates (hereinafter referred to as "Dragonfly", "we", "our", or "us") processes your personal information, as defined in the Definition of “personal information” section below. Specifically, the purpose of this Policy is to explain how and for what purposes Dragonfly collects, uses, shares or otherwise processes your personal information and how we safeguard the confidentiality of your personal information when providing our package delivery services to our clients, when you visit our Website located at https://dragonflyshipping.com.au/ ("Website") or when you communicate with us in person, by phone or by email regarding the delivery of a package from one of our clients, or apply for a professional opportunity with Dragonfly.

This Policy only applies to the handling of personal information by Dragonfly Shipping PTY Ltd. Please refer to our Privacy Policy here for further information on how Dragonfly entities in Canada and the Netherlands handle personal information.

Please take the time to familiarise yourself with this Policy, as it describes your privacy choices and how you can contact us if you have questions or would like to exercise your rights under this Policy. We respect your rights to privacy comply with all of the requirements of the Privacy Act 1988 (“Privacy Act”) in respect of the collection, management and disclosure of your personal information.

2. Definition of “personal information”

In this Policy, “personal information” has the meaning given to it in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This includes information such as your name, mailing address, email address, telephone number, or any other contact details. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

3. Personal Information We Collect

The personal information we collect about you depends on the nature of your interactions with Dragonfly. Below is a description of the personal information we may collect about you.

a. Information we collect directly from you

Contact and delivery information, including your name, delivery tracking number, and delivery address when you contact us with a question regarding your delivery.

Other personal information, including any information you may provide us when contacting us including by phone, email, in person or through our Website.

b. Information we collect about you from our clients

Contact information, including your name, phone number, and email address.
Information about your delivery, including your delivery address, delivery tracking number and the Dragonfly client from whom you are receiving a delivery.

c. Information we collect automatically

We collect information automatically when you visit our Website using technologies such as cookies and pixels. The technical information we collect when you visit our Website includes information about the device you are using, including (as applicable) your Internet, telecom or mobile carrier and service provider, IP address, device ID, the date and time of your visit, the pages of the Website you visit, and the referring URLs you came from. See the Cookies section below for more information on how we use cookies to collect your personal information.

4. What Happens If We Cannot Collect Your Personal Information

If you do not provide us with the personal information described above, we may not be able to provide our products or services to you (either to a certain standard or at all), we may not be able to provide you with information about products or services, and we may not be able to keep your details up to date.

5. How We Use Your Personal Information

We may use your personal information for general business purposes such as providing or delivering our services, managing our Website, preventing or reducing commercial risk, as well as for purposes relating to our information system or network security. More specifically, we may use your personal information for the following general business purposes:

Providing our services, including our delivery services and Website. We may use your personal information to administer our Website and provide our package delivery services to our clients, which, in turn, requires us to use your personal information to delivery you the packages you are being sent by our clients.
Communicating with you. If you contact us with a question, we may use your personal information to respond to you.
Evaluating your application. We may use the information you provide us as part of your application for a professional opportunity with Dragonfly when considering and responding to your application and assessing your suitability for current and future professional opportunities.
For other purposes permitted or required by law. We may use and/or disclose your personal information without your consent where we are legally permitted or required to do so by law, for example, to comply with a legal obligationor to protect the rights of Dragonfly or to enforce or apply our Terms of use and other agreements, or to detect, prevent and investigate suspicious, unauthorized, fraudulent, illegal or unlawful activity.

6. With Whom We Share Your Personal Information

We do not share your personal information with third parties without your consent, except as set forth below or as required or permitted by applicable law.

Service providers. We may use service providers to perform specific services on our behalf, including contractors who handle the delivery of your packages from our stations to your delivery address, as well as providers that provide us with data hosting, processing, analytics, and other similar services. As a result, these providers may process or handle your personal information on our behalf.

Business transactions. We may disclose personal information to facilitate or enable any corporate or commercial transaction involving Dragonfly to the extent permitted by applicable law.

Employees and external advisors. We may disclose your personal information to our employees, related bodies corporate, and contractors, as well as professional advisors such as accountants, solicitors, business advisors and consultants for the purpose of operating our business.

7. Cross-border Transfers

We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. We may disclose your personal information to entities located outside of Australia, including the following:

our related bodies corporate, located in Canada, United States of America and Netherlands;
our data hosting and other IT service providers, located in Canada, United States of America and Netherlands; and
other third parties located in Canada, United States of America and Netherlands;

8. Your Rights to Access and Correction

You may request access to and correction of your personal information.

Right to access. You can ask us if we hold any personal information about you, and if so, you can request access to that personal information. We will try to provide you with suitable means of accessing your personal information (for example, by emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

Right to correction. You have the right to ask us to rectify any personal information that you believe to be incorrect, incomplete or inaccurate. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

Right to withdraw consent. You may withdraw your consent to our processing of your personal information to the extent permitted by law and our contractual obligations. However, you understand that in such a case, you may no longer be able to benefit from our services.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

9. Complaints

If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident. We will treat your complaint confidentially and a representative will contact you within a reasonable time to discuss your concerns and outline resolution options. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.

If you are not satisfied with our handling of your privacy-related complaint, you may refer it to the Office of the Australian Information Commissioner (OAIC). Details of how to lodge a complaint with the OAIC may be found at www.oaic.gov.au or by calling 1300 363 992.

10. Direct Marketing Materials

We do not provide your personal information to other organisations for the purposes of direct marketing.

11. Cookies

We use cookies, web beacons (including pixels and tags), and similar technologies on our Website that collect certain information about you by automated means.

We use these automated technologies to collect information about your devices, browsing actions, and usage patterns. The information we obtain in this manner includes IP address, device ID, and other identifiers associated with your device, device type, device characteristics (such as operating system), the pages you visited on the Site, the date and time of your visit, the referring URLs you came from, and other information about your online activities.

With respect to analytics cookies, we use third-party analytics services on our Website, such as those of Google Analytics. To learn more about Google Analytics and how to opt out, visit: https://policies.google.com/te... and https://support.google.com/ana....

Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Note, however, that without cookies, you may not be able to use all of the features of our Website. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.

12. Minors

The Website is designed for a general audience and are not directed to children under the age of 14. We do not knowingly collect or solicit personal information from children under the age of 14 through the Website. If we become aware that we have collected personal information from a child under the age of 14 through the Website, we will promptly delete the information from our records. If you believe that a child under the age of 14 may have provided us with personal information, contact us as specified in the Contact Us section.

13. Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which the information was collected. However, we may retain your personal information for a longer period when required to comply with our legal, contractual, or regulatory obligations regarding information or record retention.

14. Security Safeguards

We protect and safeguard your personal information using physical, electronic and procedural measures appropriate to the volume and sensitivity of the information, the purposes for which it is used, and the format in which it is stored, including safeguards to protect your information against loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. Specifically, we implement the following measures to protect your personal information, including:

Internal policies and procedures that define the roles and responsibilities of our employees, representatives, and service providers throughout the life cycle of an item of information and limit their access to that information on a “need-to-know” basis;
Physical, electronic and procedural safeguards that comply with relevant standards to protect personal information;
If the information is collected or stored electronically, technical safeguards such as encryption, firewalls, passwords, anti-virus software and similar measures;
A designated privacy officer to monitor Dragonfly’s compliance with applicable privacy laws;
Procedures for receiving, investigating, and responding to complaints or inquiries about Dragonfly’s information handling practices; and
Contractual protections to ensure that service providers with whom we share personal information maintain adequate protections and security standards.

If you have reason to believe that personal information has been compromised or accessed, used or disclosure unlawfully, please contact us using the information provided in the Contact Us section.

15. Updates to this Policy

This Policy is current as of the Effective Date set forth above and may be amended from time to time at our sole discretion. We recommend that you periodically review this Policy as it may be updated or revised from time to time. If we make material changes, we will take reasonable steps to notify you of those changes.

16. Contact Us

If you have any questions regarding our processing of your personal information or about this Policy, please contact our Privacy Officer in writing at: privacy@dragonflyinternational.com.

Dragonfly Shipping Pty Ltd

7/33 Vulture Street, West End

QLD 4101, Australia

+61 423 709 783