There was no secure drop-off location available

The driver may have decided to attempt another delivery if they didn't think it was safe to leave your parcel at its destination.

To avoid this issue on our next attempt, you can set delivery instructions for the driver to ensure your parcel is delivered without a hitch. The more detailed, the better!

Some examples include a security code, call box code, directions, or requesting the driver deliver the parcel to a specific entrance.

You can set delivery instructions via the email(s) we've sent updating you on the status of your delivery.