Report an issue with your delivery (lost, stolen, or undelivered order)

If your order wasn't handed to you directly, you should have received a photo of the delivery via email.

Didn't get a photo? Please check around your property and in the mailroom. The driver may have hidden the order to prevent theft.

Still can't find your order or think it might have been stolen? Give us a call right away at 1-800-568-909 so we can sort this out for you.

For security and privacy reasons, Dragonfly does not know the contents or value of the delivered packages.