No authorized signee was available to sign or answer the door

If no authorized signee was available to sign for the parcel or answer the door at the time of delivery, no worries! Our driver will give it another go very soon. Be sure to keep an eye out for the rescheduled delivery time on our tracking page.

As a reminder, the authorized signee must be 18+ in order to sign for the parcel.

To help avoid this issue on our next attempt, you can set delivery instructions for the driver to ensure your parcel is delivered without a hitch. The more detailed, the better!

Some examples include asking the driver to use your doorbell or requesting they deliver the parcel to a specific entrance.

You can set delivery instructions via the email(s) we've sent updating you on the status of your delivery.