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Shipment tracking

I get an error message when I try to track my package.

This might happen if:

  • The shipper hasn’t notified us of the shipment. Sometimes, we might get the information in our system a few hours after you placed your order on the shipper’s website.
  • The tracking number doesn’t start with a series of letters followed by a series of numbers, for example, DRNFLY010101010101.
  • The tracking number is more than three months old. It’s past its use-by date.