I get an error message when I try to track my package.

This might happen if:

• The shipper hasn’t notified us of the shipment. Sometimes, we might get the information in our system a few hours after you placed your order on the shipper’s website.
• The tracking number doesn’t start with a series of letters followed by a series of numbers, for example, DRNFLY010101010101.
• The tracking number is more than three months old. It’s past its use-by date.