Here's how to reach us.

You can view the latest shipping status of your package, at any time, on our tracking page.

Please note that our Customer Service agents only have access to the same information as you, so they don’t know more than what you see on the tracking page.

If you are signed up for our email notifications, you’ll get an email when your package is estimated to be delivered to your door within the next three hours.

If your package wasn’t delivered to you in person, you should have received a delivery photo by email if the merchant has provided us with your email address. If you don’t recognize the location of the package in the photo and you haven’t been able to retrieve it, please contact us to help make this right!

For security and privacy reasons, Dragonfly doesn’t know the contents or the value of the delivered packages.

This means that we weren't able to deliver your package today.

This may be because:

• Your front door was inaccessible
• The driver wasn't able to complete his route today
• There was no safe place to leave the package
• The driver wasn't able to find the package in the van

We’ll try to deliver your package on the next business day.

Our delivery procedures have been adapted to offer a contactless service. Customers are no longer expected to sign on our independent delivery contractors’ devices. Our independent delivery contractor will sign N/A (not available) after making sure the package has been delivered to a safe location.

If you have received a suspicious email, call, or text message which appears to have originated from Dragonfly, we recommend you take the following steps:

1. Report the email as junk or phishing to your email provider
2. Forward the email to contact @ dragonflyshipping . com
3. Delete the email

Please be aware that we never request payment or personal information in return for your delivery.

Occasionally, people take advantage of our name and services in a series of email scams known as “phishing.” We urge our customers to be vigilant of such emails and to never respond with any personal information. A good way to recognize phishing emails is through design flaws, misspellings, and unusual requests.

We are committed to protecting your information and are taking all the necessary precautions to protect the security of our network. Please don’t hesitate to contact us if you have questions regarding the legitimacy of an email.

We’re sorry about that. If the contents of your package are damaged and unusable when you receive them, you must make a claim with the merchant from whom you made your purchase.

For security and privacy reasons, Dragonfly doesn’t know the contents or the value of the delivered packages.