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Toll Free Phone Number: 1800 568 909
Hours of operation
Monday to Friday: 8:00 a.m. to 9:00 p.m. (AEST)
Saturday and Sunday: 8:00 a.m. to 7:00 p.m. (AEST)
Answers to your questions
You’ll usually find your tracking number on the merchant website where you made your purchase. Make sure to also check the confirmation email you got when your order shipped.
We’re really sorry to hear that. For security and privacy reasons, Dragonfly doesn’t know the contents or the value of packages delivered.
If the contents of your package are damaged and unusable when you get them, you must make a claim with the merchant who you bought the item from.
If your package wasn’t delivered to you in person, you should’ve gotten a delivery photo by email. If not, our Customer Service team can send you proof of delivery.
For security and privacy reasons, Dragonfly doesn’t know the contents or the value of packages delivered. If you didn’t receive your package, you’d be best off making a claim with the merchant who you bought the item from.